Kapiti Coast Builder Applauded for Customer Service

Kapiti Coast builder Dave Smithson has won a national award for providing inspirational business service.

Mr Smithson, who has been building homes on the Kapiti Coast for 23 years, is the managing director of Homecreators Homes which he co-owns with wife Janette.

While horror stories about cost overruns, delays in completion and general stress related to building houses abound, Homecreators’ client Wayne Pelser nominated Mr Smithson

for an MYOB Awesome Service for delivering outstanding service during the building of his Paraparaumu home.

A South African who moved to New Zealand two years ago, Mr Pelser says over many months prior to construction starting Mr Smithson went out of his way to provide advice and then topped up the finance with a second mortgage.

“Homecreators promised to have our home built in time for us to move in before Christmas. We signed the contract on September 11 and moved in on December 11 just as Dave promised.”

Mr Smithson says it was humbling to win an MYOB Awesome Service Award.

“I know that it is individuals who are nominated and win the awards but the whole Homecreators team deserve the recognition.” Homecreators group has a team of 40 plus team members working full or part-time, including 14 members of Mr and Mrs Smithson’s immediate and extended family.   He, his wife, parents, sister and brother are Trustees of a charitable trust, the Smithson Foundation, which provides support to those in need via community projects and food parcels etc.